Synopsis

Price Matches must be done at the Customer Service desk, not at the regular checkout. Sometimes it can take a substantial amount of time to get service.

Often the associate will need to phone the competitor’s store or go online to verify the price. This can also take a substantial amount of time.

Price matching at BestBuy.ca has a high risk of failure due to the time delay taken by Best Buy to address emailed price match requests. It often takes more than a day to receive a response to a price match request. In this time, the situation at the competitor’s site could have changed (i.e. the price goes up or the product goes out of stock). What can happen is that you purchase the product at Best Buy and immediately file the price match request, the product is shipped, and then you receive a price match denial. This can be a major hassle.

“Whether you prefer in-store or online, our Lowest Price Guarantee makes sure you get the best price on the products you buy at Best Buy.

Either prior to purchase or within 30 days of purchase (14 days for computers, monitors, printers, notebook computers, camcorders, digital cameras, radar detectors, cellular and wireless devices, portable DVD players, and air conditioners) should you find a lower advertised price, including those on the Internet from an authorized Canadian dealer, we will match that price and beat it by giving you an additional 10% of the difference.

Simply present us with your original Best Buy or BestBuy.ca sales receipt, along with proof that the item you bought is being advertised at a lower price. Once our staff verifies that the item is in stock and available for immediate sale and delivery at the advertised price, you will receive your refund. If you purchased the item from BestBuy.ca and there is no Best Buy store in your area, you can contact us 24 hours a day, 7 days a week — we’re here to help.

The advertised item must be of the same brand and model as the purchased product, must be new and factory sealed, and subject to a manufacturer's warranty applicable in Canada. The advertised item must be sold through an authorized dealer located in Canada. Advertised prices must be in Canadian dollars. Products advertised on the web will be calculated to include all charges applicable for next-day delivery to your home address. Our Lowest Price Guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, and special financing offers.

The terms and conditions of the Lowest Price Guarantee are subject to change without notice.” – bestbuy.ca

Quick Facts

Percentage

 110%

Price Protection Time Limit

 30 or 14 days

Proof Required

 Flyer, printout, receipt, etc.

Difficulty Level

 Hard

Successful Outcome Probability

 Medium

Conditions

 

 

 

  • Must be in stock and available for immediate sale and delivery from the competitor at the advertised price
  • Competitor must be an authorized dealer
  • Same brand and model
  • New and factory sealed
  • Advertised in Canadian dollars
  • Must include all charges for next day delivery

Exclusions

  • Advertising errors or misprints
  • Special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers
  • OEM products, limited or minimum quantity offers, liquidations, clearances, special financing offers

More Information

  1. Lowest Price Guarantee on the Best Buy web site
  2. Best Buy Company Information
  3. Best Buy US Price Match Policy
  4. Best Buy Return Policy
  5. Best Buy Gift Cards
  6. Best Buy.com

Canadian Price Matching Businesses

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